Case Study: Airbnb – Capturing Every Step Of Your Travel

In our newest Case Study, we would like to present Airbnb and list it’s selected activities aimed at bringing value to their customers - both the hosts and users.

Airbnb promises access to unique travel experiences and world-class customer service and experience and it is being manifested through all activities: core product innovation, added-value services, shopping experience and communication.

We believe that any business or brand can create value for its customers in those four interrelated but distinctive areas.

Explore our latest Case Study and get inspired on how to deliver a seamless customer experience and innovate on Customer Value Proposition.

The New Normal.

The COVID-19 outbreak is a new global reality that arrived fast and unexpectly, resulting in the birth of completely unfamiliar business context. With the beginning of the new calendar and fiscal years, businesses have seen their plans for 2020 become obsolete over the course of a few weeks. Undoubtedly as part of immediate crisis management, business leaders are coping with today but also revising plans, projections and priorities for what many are calling the ‘New Normal’.