Tech At Every Step Of The Retail Customer Journey

Retailers are experimenting with technologies within the classic customer journey in-store with the goal to seamlessly blend digital and physical experiences. Here we explore 5 key steps of the in-store customer journey and how brands are already implementing tech to enhance the touch-points.

Based on our detailed report you can get all the key insights from this series of digestible infographics.

Here is infographic #03 – check out #01 and #02 for more insights.

Want to dive deeper? Check out the full report – 2018: The Year Of Brick-and-Click

The New Normal.

The COVID-19 outbreak is a new global reality that arrived fast and unexpectly, resulting in the birth of completely unfamiliar business context. With the beginning of the new calendar and fiscal years, businesses have seen their plans for 2020 become obsolete over the course of a few weeks. Undoubtedly as part of immediate crisis management, business leaders are coping with today but also revising plans, projections and priorities for what many are calling the ‘New Normal’.

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