We’ve created the Customer Value Series to analyze and share how leading companies act on their Customer Value Propositions through their core products, added value services, the customer journey and communication.
This issue highlights KLARNA. We hope you enjoy this deck and are able to be inspired by it in your innovation process.
In this report, we will:
- Look into Buy Now Pay Later (BNPL) as a growing offering from the financial services sector
- Do a deep dive into KLARNA and how they are stretching their Customer Value Proposition to their; core business, added value services, communication and customer experience
- Extract a few key learnings that could be used for any business, whether financial services in nature or any business in general.
“Klarna’s innovative products that suit the way consumers shop, pay and bank today, drive huge benefits for consumers and retailers.
This is why Klarna’s growth has consistently outpaced both global and US e-commerce for the last three years as we continue to connect consumers and retailers in new ways to elevate the shopping experience.”
CEO and Co-founder of Klarna
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Frontira is a Strategic Design firm that supports clients with smart thinking and doing. We define, build and scales digital businesses that create new growth for some of the leading companies in the world. We believe in using design principles and practices to guide strategy development and implementation toward innovative outcomes that benefit people and organizations alike.
Our teams are serving clients globally with a focus on financial services, telecommunication, pharma, and retail. Frontira is operating studios in Berlin, Budapest, Salzburg and works with an international expert network.