The Near Future Of Travel

Traveling, from excitement to efficiency. While travel is exciting, travel services traditionally focus on efficiency. Today, largely thanks to technology, brands are not just delivering basic services well but also inventing new ways to enhance the positive aspects of travel.

The Near Future of Travel Report looks at the emerging opportunities along the customer journey:

  1. Before the trip / Instant Excitement
  2. During the trip / Feeling Home
  3. Upon arrival at the destination / Ground Efficiency

1. Instant Excitement

Travel has generally not fallen into the “impulse purchase” category but innovative consumer touch-points that utilize multi-sensory experiences and “click-to-buy” technologies are opening a new purchase mindset for consumers: let’s go NOW.

2. Feeling Home

Gone are the days of in-flight movies as the sole means of “making time fly.” Innovative brands are doing their best in making journeys as comfortable and homey as possible.

3. Ground Efficiency

Travel is not just about getting there but also getting the most out of it. Travel brands are growing their scope of service by providing tools that help consumers optimize their trips with the push of a button– or a tap of the smartphone.

The Near Future of Travel

Below you can explore our full report with accompanying trends and signs, followed by actionable implications which are included in a hands-on framework.

The New Normal.

The COVID-19 outbreak is a new global reality that arrived fast and unexpectly, resulting in the birth of completely unfamiliar business context. With the beginning of the new calendar and fiscal years, businesses have seen their plans for 2020 become obsolete over the course of a few weeks. Undoubtedly as part of immediate crisis management, business leaders are coping with today but also revising plans, projections and priorities for what many are calling the ‘New Normal’.